Felicity is a pivotal member and leader of FCM Consulting’s global team. Highly experienced in analysing business models, travel programs and company cultures for clients, Felicity is a forward thinking and innovative consultant who knows how to drive results. She is also the brainchild behind the FCM Consulting Global Trend Report as well as many whitepapers and case studies. Regularly quoted in various procurement and travel industry magazines, Felicity is also frequently asked to present at industry events because of her industry experience and knowledge of market trends.